JOB DESCRIPTION:
A software quality assurance and delivery manager who reporting to the Onsite Manager, Client or Director of Professional Services is required for coordinating and managing the software development process, project planning, scheduling and performance are part of the responsibilities. Managing a team through TMS and other tools provided by the office.
JOB RESPONSIBILITIES:
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Delivered work by team members, cross check with the clients’ given requirement before present to onsite manager and client.
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Stay focused on due date and promised delivery date and time with client. Ensure all engagements are completed as proposed and client satisfaction is achieved.
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Ensure team utilization is maximized and engagements are completed within an acceptable gross margin.
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Due to the worldwide nature of our clientele, this role may require schedule web meeting with clients and available for telework outside of regular hours.
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Motivate the team and encourage them to deliver quality services and on time delivery. Manage employee schedules and changes to delivery scope.
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Push running behind work, in regard to complete pending assignments schedule additional time for the responsible team member so that the delivery can be made earliest possible.
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Schedule and conduct training session for new hiring to introduce office ethics, security and technical trainings.
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Assisting in hiring new candidate, telephonic screening, schedule in person meeting and helps in complete the joining formalities.
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Prepare onsite manager client meeting, highlight of requirement from the clients.
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Identify new and incremental opportunities for company while talking to the clients. Build and nurture client relationships.
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Ability to handle team members conflicts, address issues and resolve it efficiently and successfully collaborating to focus on common target.
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Report all project and execution activities and continuously refine the team work ethics and rules as needed.
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Excellent communication skills.
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Assist with prioritization and resolution of defects/bugs.
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Ability to review and assign technical support tickets per client requirement.
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Ability to engage with key stakeholders both internal and external.
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Ability to foster and maintain new and existing client relationships.
SKILL AND ABILITY:
Complete knowledge of SDLC, Team Management, Business and Technology Relationship, Client and Outsourcing Management, CRM, Technical Support , ERP, Delivery and Deployment, Global Village, World Time Zones, GPS, TMS, Test Life Cycle, Testing such Smoke/regression/ functional,
Take responsibility for a team, Smart, self-motivated, creative, ambitious and able to work under pressure get all the assignments completed.
NOTE: Training and KT will be provided to the Selected and Deserving candidates