Job Description:

 

We are hiring dispatchers for 365 day round the clock team and train the eligible candidates.Flexible morning, afternoon, night schedules available based on 24/7 schedule. We will train right person 3-4 days training after hiring. Basic computer/ internet, email knowledge required. Should have the ability to speak with clients through telephone and communicate in email. We need someone who can follow the office manager rule, clients’ requirement and job guidelines to achieve the goals.

 

Responsibilities:

 

1. Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time. 

2. Communicates all relevant details of driving assignments to drivers to ensure proper execution.

3. Assist drivers with routing directions and directs them to perform special services when required.

4. Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

5. Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

6. Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements 

7. Handles customer concerns and requests for information in an expeditious and professional manner.

8. Knowledge of surrounding geographic area to ensure effective and efficient routing.

9. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching. 

10. Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

11. Ability to work within the appropriate level of independence

12. Ability to problem solve, resolve issue od co-worker and helpful

13. Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

14. Ability to use Microsoft Office Program and computerized routing software.

15. Ability to read road and street maps from Google and similar online portals

16. Bi-lingual abilities with English such as Spanish, Hindi, Urdu, Punjabi etc.

17. Training will be provided on the software application and monitoring system 

18. Must be willing to work in rotating shifts per business needs and office manager 

19. Morning, Afternoon, Evening and night shifts available 

 

Mandatory: Must read all the job description and do not apply if you feel you cannot have followings:

 

• Long term commitment to work with organization

• Strong interpersonal and communication skills

• Positive, go-and-getter attitude

• Motivated and enthusiastic team player

• Willingness to learn and grow professionally

• Prioritizing, time management and organizational skills